Word of the moment: "phygital"

A portmanteau of "physical" and "digital," the word "phygital" is about to blow up in the retail marketing space as an over-hyped buzzword. Like "phablet." Ugh. 

I just finished the original "Pinocchio" last night and it was amazing: dark, mysterious, magical and violent

The Adventures of Pinocchio was written by Carlo Collodi in 1883. I just read the hardcover version with Robert Ingpen illustrations to my granddaughter, and we finished it last night. The original story is almost as random and bizarre as Alice in Wonderland. All the animals talk. In this scene, the "monkey" is a judge that sentences Pinocchio to prison for being the victim of a crime. The fairy dies and takes different forms. Pinocchio murders the cricket in the first scene where he appears, but he reappears alive. As with most Victorian-era children's stories, it's designed to be instructive to children: Be obedient to your parents and work hard in school, or your life will come to devastating ruin. In general, the story is totally bonkers, but highly recommended. 

Mike's List: Amazon’s Astro takes surveillance capitalism to the next level

Well, they did it. Amazon announced a home robot, as rumored.

Amazon’s Astro is priced at $999.99 for the invitation-only promotion, which you can request. The actual retail price will be $1449.99.

The Astro is described by some as essentially an Amazon Echo Show smart display on wheels. But that description fails to capture what a radical product this is.

In addition to wheels, they added artificial intelligence navigation and a host of sensors — plus the mission to use your home’s WiFi connection to upload much of that data to Amazon’s servers for “processing” and indefinite storage.

I predicted back in April that this product would be a bad idea. Now that Amazon has announced more details, I’m still convinced of everything I wrote.

Here’s what Astro can do. The robot can carry or deliver things around the house; a bin can be converted into two cup holders for schlepping up to 4.4 pounds of whatever.

The Astro can be used for video calls; the 12-megapixel camera sits at the end of a telescoping pole that raises the camera to a height of 42 inches. The base unit has two speakers.

Astro integrates with Amazon’s Ring doorbell and security system, as well as a service called Alexa Guard, which detects the sounds of breaking glass, smoke alarms and other sounds that may signal an emergency situation. If Astro detects a “stranger” in the house — someone not recognized using face recognition, it will follow that person around the house. (As a security tool, the follow-the-intruder feature is easily defeated when there’s more than one intruder or when a burglar drop-kicks the Astro across the room.)

The robot returns to its charging bay to charge itself, much like a Roomba does. It can “patrol” the house on a schedule, checking for motion. It will follow you around like a hungry dog if you tell it to. A feature called “hangout” prompts Astro to stay near where people are in the home (“in case it’s needed”), unless someone says “Astro: Go away.”

The two-foot tall Astro contains cameras and sensors that create a 3D map of the inside of your house. You can name the rooms, so later you can tell Astro using voice commands to go into specific rooms. It uses face recognition, so it knows who’s in your house. (It will only recognize users who explicitly register their faces with the device.)

In short, the Astro duplicates other Amazon products and, beyond rolling around, doesn’t do anything for users that can’t already be done by other Amazon products.

And I predict that rolling around will be a problem. Sure, the Astro can easily navigate the fake homes in the Amazon promotional videos — clean, dry wood floors and tight, low carpets. I doubt it will fare well in real homes, with toys and laundry on the floor, thick throw rugs and other real-life obstacles. It can’t go up or down stairs, or outside. It can’t go over bumps or level changes in a house. Despite the AI hype, it almost certain will get flummoxed over navigational issues.

The other user “benefit,” is cuteness. It’s designed to simulate a pet, to some extent.

Astro’s “eyes” are just animated images on a screen, which at launch may convey limited information by blinking and expressing cartoon emotions, but which could be software-upgraded in the future to show more facial expression and intentions. The robot also turns its head constantly to feign consciousness and to anticipate turns. Amazon designers worked hard to give Astro a simulated “personality.”

Unfortunately, Astro’s “personality” is really just a spoonful of sugar to make the surveillance capitalism go down.

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12 reasons why you should hire a hacker

You’ve probably heard the phrase “you don’t know what you don’t know.” It’s a stage of learning most people find themselves in at one time or another. When it comes to cybersecurity, hackers succeed by finding the security gaps and vulnerabilities you missed. That’s true of malicious attackers. But it’s also true of their equivalent on your side: a certified ethical hacker.

A certified ethical hacker can be one of your best specialists for protecting against threat actors. Here’s why

How to build a winning resume

Career advancement is an art form with many facets. One vital tool is your cybersecurity resume, the quality of which can mean the difference between getting an interview for your dream job and not being considered at all. 

Following the standard advice on building a resume will give you a standard resume that won’t set you apart from the pack. Fresh thinking will give your resume a huge advantage. This is true whether you’re an entry-level candidate or applying for a chief information security officer (CISO) position, whether you’re building a security analyst resume or a security administrator resume. 

Yes, it’s important to pay attention to the do’s and don’ts of smart resume building. And, yes, there is a cybersecurity skills gap. But to make your resume stand out from the pack, you’ll want something new and different. Here are some great ideas for building a winning cybersecurity resume for those just entering the field, for the most seasoned veterans and everyone in between. 


Why cyber security demands that nothing and nobody is trusted. Ever.

The zero trust model is going mainstream, and for good reason. The rise in advanced attacks, plus IT trends that include the move to hybrid cloud and remote work, demand more exacting and granular defenses. 

Zero trust ensures verification and authorization for every device, every application and every user gaining access to every resource. This is a complete departure from the old model, where implicit trust was the norm and networks were protected by firewalls, VPNs and web gateways.

What we need now is a cultural pivot — a paradigm shift in how we think about digital defense. A zero trust model is dynamic and constantly changing. After your system verifies the user and device and assures minimum access, it’s vital to monitor, learn and adapt. That means zero trust is a growing, adaptable process.

Here’s what you need to know about zero trust, and why in today’s cybersecurity threat landscape, it’s really the only way to go



Why we don't need laptops or phones anymore

The tablet is a provocative beast.

Make a big one, and people argue over whether it could replace a laptop. Make a small one, and some users want it to be a giant phone. These conversations have repeated themselves since then-CEO Steve Jobs announced Apple’s ground-breaking iPad in 2010.

It was a pointless conversation at the time. Only the most dedicated tech nerds with specific kinds of work could even contemplate a stunt like replacing a phone or laptop with a tablet. Despite all the talk, few even attempted it.

Neither the world, nor the tablets, were ready — so the iPad and other tablets were relegated to lean-back, content-consumption device status.

But suddenly, the idea of actually using a tablet as a work laptop or a tablet as a work phone makes sense for some users, and is possible for most. This is especially true with either this year's 12.9-in. iPad Pro or the new 8.3-in. iPad Mini 6 unveiled this week.

Here’s why tablets can replace phones and tablets now. 

8 surprising ways remote work helps business

The rise of remote work is arguably the biggest change in how we work since the introduction of the networked PC. Yet so many unknowns remain.

When will pandemic-mandated remote work end? We don’t know.

What percentage of those now working from home will return to office work? We don’t know.

Is remote work, on balance, good for business? Or bad? Nobody agrees.

But we have learned a great many things about not only remote work, but office work, too — and the whole way business has been conducted in the past few decades. Because of what we’ve learned, business will function far better in the future.

Here are the eight ways remote work improved business by teaching us how to work together better.

Sorry: The iPhone 13 probably won’t connect to satellites

A smartphone connectivity revolution may be upon us, and I’m not talking about 5G.

In fact, 5G is a bit of a mirage — or, at least, it doesn’t offer what the public thinks it does. If you buy a 5G-enabled phone, it won’t connect to 5G networks unless you find yourself in a rare urban space within range of a 5G base station without the obstructions that limit its access. And even if you are within range, your phone won’t kick over to 5G mode unless you’re doing something super intense. Also: For some people using some carriers in some circumstances, available 4G is actually faster than 5G.

It’s complicated. But the bottom line is that for most users, 99% of the time they spend on their 5G phone will take place over 4G networks.

Satellite connectivity is a bit of a mirage, too. The worst thing about satellite phones is the very high price of a satellite account, and the high price of phone calls and other services. The other downside is that you can’t use satellite phones indoors. So hardly anyone has a satellite phone or mobile satellite service. It’s just not practical for most people.

But the big news that hit today: Apple’s next iPhone could actually be a satellite phone.

Ming-Chi Kuo, who has a solid track record of predicting Apple products and features, said recently in a letter to investors that Apple’s iPhone 13 (expected next month) will support satellite connectivity. 

Here’s what’s really going on.

(Check out the free version of Mike’s List here.)

Stunning sunset in my home town

Driving to the bay area from Los Angeles we had to pull over near Carpinteria, California, to check out this super dramatic sunset.

I’m on TWiT!

Watch This Week in Tech!! Subscribe and watch later. Don’t miss this special edition of TWiT with Leo Laporte, Tim Stevens, Owen Thomas and me!

Watch on the TWiT site.

Watch on YouTube.

In this awesome episode, we talk about

The original IBM's PC
The Senate’s bill to force Apple to allow alt app stores
Lamborghini Countach LPI 800-4
"Blue" hydrogen
Apple’s child-porn idea
TikTok
Nvidia CEO’s CGI stunt
Deepfake everything
Nikola’s fake truck stunt
Samsung Galaxy Z Fold 3
Xiaomi Mix 4
Huawei back door scandal
T-Mobile data breach
How Google bought Android book
Google’s child-protection changes
Remote work
Business travel
More car stuff



Companies: How to gather personal data from customers without violating their trust

Data-driven personalization is the practice of delivering relevant content to your customers based on the information you've gathered about them. Before data and personalization, brands had to generate demand for their products or make assumptions about their audiences using generalized data. But thanks to the internet and mobile devices, it's possible to communicate with heightened awareness about your market.

A data-driven approach enables you to collect data and use that data for a better customer experience throughout the entire customer life cycle. More importantly, it allows you to communicate the right message at the right time, based on where the customer is in that cycle, increasing engagement and conversion rates.

But the secret to making this personalization work is trust, which is earned through responsibly managing your customers' data. You have to strike the right balance between data and personalization, and your customers' privacy.

Old-fashioned business travel is dead (but don't blame the pandemic)

Everyone knows that business travel nearly stopped during the pandemic. But not everyone agrees about what happens next.

Hotels and airlines are optimistic, saying it's only a matter of time before the sector comes roaring back to its former glory. Former Microsoft CEO Bill Gates splits the difference, saying business travel will come back but stay at only 50% of its former strength.

Sorry, hospitality industry: Gates is right. The Golden Age of wasteful spending on business travel is over. Here’s what that means for you and your company.

The art and practice of digital workplace governance

In the past, some viewed the digital workplace as a kind of inevitability—something that will emerge organically as business tools and processes improve with the advance of new technology. But the pandemic changed everything. It prompted a swift move to cloud-based tools and a sharp rise in remote work.

The overwhelming majority of companies around the world believe that in the future, remote working will increase (78%) and that the digital workplace and the physical workplace will coexist (86%), according to a 2020 report from Harvard Business Review. Rather than allowing gradual trends to shape the digital workplace, many organizations are keen on accelerating the process to get in front of the changes happening to business and the culture. Success in these efforts will require deliberate digital workplace governance.

By driving a digital workplace culture, organizations can improve communication, connection and collaboration—leveraging the power of unified action across the organization. This can remove the barriers of time and place, enabling teams to work in physically distant locations, while mobile and in all time zones while staying coordinated and connected. It also boosts business agility, which is increasingly necessary in today's fast-moving, fast-changing and unpredictable world.

But the digital workplace needs more than the right tools. The other vital part? A digital workplace framework and workplace governance.