The AI-washing phenomenon is built on delusion. It’s built on the delusion that people want machines creating and controlling everything, which they don’t. It’s based on the delusion that adding AI to something automatically improves it, which it doesn’t. And it’s based on the delusion that employing people represents a failure of technology, which it doesn’t.
I think I speak for all of us in the technology industry, the technology customer community, and the tech press when I say to Silicon Valley: Stop gaslighting everybody about AI.